Virgin Media customers are being warned about scammers posing as the company to obtain sensitive information like passwords and bank details. The telecoms giant confirmed the fraudulent activity, urging vigilance when receiving unexpected calls purportedly from them.
Fraudsters are utilizing spoofed numbers to deceive individuals into divulging personal data. Even if the caller ID appears legitimate, it’s crucial to recognize the signs of a potential scam call. With the rise in awareness about scam emails and texts, scammers are now turning to phone calls as another avenue for exploitation.
Criminals are adept at manipulating caller IDs to mimic Virgin Media’s numbers, heightening the deception. To combat this, Virgin has issued six essential guidelines for customers to follow to enhance their safety.
One key advice is to be cautious of unsolicited calls, especially those concerning account issues. If a call catches you off guard, and you’re pressured to divulge sensitive information, it’s likely a scam. Virgin emphasized that they would never ask for full passwords or PIN numbers over the phone.
Customers are urged not to succumb to pressure tactics from scammers, such as threats of service cutoff or compromised accounts. Additionally, it’s essential to avoid granting remote access to devices and to be wary of robotic or unprofessional call behavior.
Lastly, when receiving calls from unfamiliar numbers, customers are advised to cross-reference them with reliable sources like Who-Called.co.uk. This platform allows users to report suspicious calls and participate in community discussions to share experiences.
By staying vigilant and following these safety tips, Virgin Media customers can protect themselves from falling victim to scams.
