EE customers are on high alert due to a resurgence of a text message scam targeting them. The fraudulent message prompts recipients to claim their “EE reward points” before they expire by clicking on a link to a fake EE website. This scam aims to steal both money and personal information, with a noticeable increase in incidents reported recently.
Concerned EE users have shared warnings on online forums, cautioning others about the deceptive nature of the scam. Cybersecurity company Phonely has noted a spike in reports on its scam-tracking platform, indicating that the scam messages are being sent from various random numbers posing as EE.
Phonely advises all mobile users to be wary of unexpected messages regarding rewards, prizes, or expiring benefits. Bryn Thompson, Phonely’s Marketing Director, emphasized the importance of vigilance, stating that scam messages are crafted to appear genuine and can easily deceive individuals. He recommended that people avoid clicking on links in unsolicited texts and to verify with their mobile provider directly if in doubt.
EE has clarified that they do not operate a points or rewards program and has provided an example of the fraudulent message for customer awareness. The company emphasized ignoring such messages and refraining from clicking on any embedded links to maintain security. In case of receiving suspicious texts, EE advised against responding, calling the provided number, or sharing personal or financial details.
The fraudulent text typically reads: “The EE points program reminds you: Since you are a high-quality user of our company, we will give you some points as a gift. The points will expire in three working days. Please click on the link below to use your points to redeem prizes in time!”
To ensure safety, EE reiterated the importance of not engaging with unknown links in text messages and avoiding sharing sensitive information. The key advice remains to avoid clicking on any links or disclosing personal details if contacted by EE regarding reward points.
