Hotel guests in various locations worldwide have reportedly been forced to leave their rooms following the bankruptcy of Sonder, a partner company of Marriott. The abrupt closure has left travelers stranded in different cities, with some returning to find their belongings hastily packed in plastic bags or left in hallways.
Marriott announced the termination of its licensing agreement with Sonder due to the latter’s default, resulting in Sonder no longer being affiliated with Marriott Bonvoy. New bookings for Sonder properties through Marriott’s platforms are no longer available. Marriott has prioritized assisting current guests at Sonder properties and those with upcoming reservations, reaching out to guests who booked directly through Marriott channels to address their booking needs.
One hotel guest at a Sonder property in Montréal, Canada, named Patrick M D’Aoust, shared his experience of receiving an email instructing him to vacate his room by the following morning. When he requested to stay until the regular checkout time, he was informed that the building needed to be cleared promptly.
Another guest, Katelyn Caralle, expressed frustration at receiving less than 24 hours’ notice to leave the property due to the Marriott partnership termination. She highlighted concerns about other guests whose stays were abruptly interrupted despite having paid for longer accommodations.
