Sky Q customers faced technical issues this month, causing their boxes to malfunction abruptly. Complaints flooded social media about frozen screens and error messages. Sky promptly addressed the problem with a fix, yet some users endured days of service disruption due to necessary box restarts.
Although such outages are rare for Sky Q, the widespread impact on viewers stirred national conversations and frustration among affected users. To make amends, Sky issued apologies and sent text messages to those impacted by the glitch.
In an effort to rectify the situation, Sky sent affected customers an email offering a complimentary Sky Store Buy & Keep movie as a gesture of goodwill. The company expressed regret for the service disruption and thanked customers for their patience during the technical issue resolution.
The movie selection for the free offer includes popular titles like Bullet Train, Jumanji: The Next Level, Les Misérables, Venom, Gladiator, Bridesmaids, and The Equalizer. Claiming the bonus is straightforward for Sky Q customers, who can access it by clicking on the Sky Store from the homepage and selecting their preferred film for permanent ownership.
Customers must choose their gift movie before May 31 to avail of the offer. Additionally, Sky advises users still experiencing issues with their Sky Q boxes to perform a reboot by following specific steps, including switching off the box at the mains for 30 seconds and then turning it back on for service restoration. If using a connected Mini box, rebooting the main Sky Q box is also recommended to resolve any persisting problems.
By offering free movies and troubleshooting guidance, Sky aims to assist customers in restoring normal viewing experiences post the recent technical disruptions.
