Ryanair will require passengers to utilize digital boarding passes exclusively starting next week. The airline issued an update to inform customers about the upcoming change effective Wednesday, November 12. Commencing on that date, passengers will no longer have the option to obtain and print a physical paper boarding pass.
Instead, passengers must utilize the digital boarding pass generated within the “myRyanair” app on their mobile devices, such as smartphones or tablets, during the check-in process to board any Ryanair flight. Ryanair emphasized that the majority of passengers, accounting for nearly 80% of over 207 million annual travelers, already use digital boarding passes. However, the change will impact approximately 40 million passengers who prefer alternative methods, including printing their boarding pass.
Dara Brady, Ryanair’s chief marketing officer, stated, “While over 80% of passengers already use digital boarding passes and won’t be affected by this change, we remind the small number of passengers who still print boarding passes to download the myRyanair app before the shift to 100% digital boarding passes on November 12.”
The transition to fully digital boarding passes is aimed at providing a quicker, more efficient, and environmentally friendly experience for passengers. It also offers easier access to various innovative in-app features, such as ‘Order to Seat’, live flight updates, and direct notifications during disruptions. Ryanair anticipates delivering an enhanced travel experience for all customers through its top-notch myRyanair app.
Ryanair asserted that the shift would lead to reduced airport costs, resulting in lower fares for all passengers and saving 300 tonnes of paper annually. The airline has addressed concerns of customers who worry about potential inconveniences. For instance, Ryanair assured that passengers who lose their mobile device can obtain a free boarding pass at the airport, provided they have already completed online check-in.
Regarding passengers without smartphones or tablets, Ryanair clarified that as long as they have checked-in online before arriving at the airport, they will receive a complimentary boarding pass on-site. Additionally, passengers are guaranteed access to the digital boarding pass regardless of mobile signal availability, as long as they have completed online check-in.
The airline emphasized its commitment to ensuring a smooth transition to digital boarding passes while accommodating passengers’ needs and delivering a seamless travel experience.
