NatWest is set to close 26 bank branches this month, with additional closures planned for later in the year. This week, the high street lender has already shuttered two branches in Cwmbran and Wisbech, with two more closures today in Leicester and Rayleigh.
Data from group Which? reveals that NatWest Group, which includes Royal Bank of Scotland and Ulster Bank, has closed a total of 1,483 branches since 2015. Customers needing in-person assistance can utilize any bank within the NatWest group for day-to-day services. For instance, NatWest customers can access RBS branches, and vice versa. Additionally, customers can explore the option of visiting a “mobile branch,” where staff set up temporary service locations in communities for a specific period.
If you require services such as deposits, cash withdrawals, and bill payments, you can use these facilities. Furthermore, the Post Office offers services for cash deposits and withdrawals, balance inquiries, and check deposits.
A spokesperson from NatWest mentioned to The Mirror that a significant portion of their active current account holders now utilize digital services, with the majority of retail accounts being opened online. While customers appreciate the convenience of digital banking for routine transactions, they often value interactions with knowledgeable staff for more complex decisions. NatWest is adapting to the industry trend towards digital services by expanding self-service capabilities and enhancing personalization for customers.
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